Basically we treat you the way we'd like to be treated. Feeling safe and secure while shopping online is certainly important to us so we know it's important to you too.
What information do we collect?
We collect information from you when you create a customer account on our website, place an order, subscribe to our eblasts, or fill out a form. These are all standard eCommerce practices. Typically you will be asked to provide your full name, email address, phone number, mailing address, and credit card information (for ordering purposes only). Though if you'd prefer you can always enter and place an order anonymously on SupplyTime, ie as a guest.
How do we protect your information?
We implement a variety of best practice security measures to maintain the safety of your personal information when you place an order on SupplyTime. In addition to cutting edge technologies (including Secure Socket Layer (SSL), encrypted Database, etc) we also work very closely with our credit card processing company to ensure we are compliant with their recommended statures.
What do we use your information for?
First let us confirm that we do not sell, trade, or giveaway your personal information to outside parties. Like we said, this is important to us, and we're sure it's important to you too. Just so you know, the information we collect from you may be used in the following ways:
- To improve our customer service: Your experience is important to us. We know you could be shopping elsewhere and we truly appreciate you choosing to shop online with us! If you think we could improve something let us know and we'd be happy to look into it.
- To optimize, ie personalize, your experience: We're always aiming to do our best. So the more we know about you and what you prefer the better we can be at our jobs.
- To improve our website: We love customer feedback - the good and the bad. So please let us know how we're doing, what we could be doing better, etc. The more we know the better we can work to become your premium one-stop shopping solution.
- To send SupplyTime customer emails: We send weekly, quarterly, and Holiday emails related to special products, features and functions, and other related information that could benefit our customers. For example, the email address you provide in your account is where we'll send your order confirmation, order updates (including your tracking information), etc. So be sure to check them out!
Do we use cookies?
Yes. Just to be clear, we're not talking about Grandma's Famous Chocolate Chip Cookies here. Cookies, as they relate to the internet, are basically small files that a site, or its service provider, automatically transfers to your computer(s) hard drive through your web browser (ie Internet Explorer, Firefox, Safari, etc) that enables the site, or service providers, systems to recognize your computer and capture and remember certain information. For example, we use cookies to save your preferences for future visits and orders. These are all standard eCommerce practices. If you still aren't sure about cookies or have any questions feel free to give our dedicated customer service team a call at 877-402-6537. They'd be happy to explain.
